Shipping policy

Shipping

Ship time will take effect after the order has been processed; our goal is to ship orders within one (1) business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.  Please allow additional days in transit for delivery.

Currently, we ship to all 50 states and Armed Forces APO/FPO customers. Unfortunately, we do not ship to U.S. Territories at this time. Orders are not shipped or delivered on weekends or holidays.

Free shipping*

If your order is over $25.00 (pre-tax), you will qualify for free standard shipping in the U.S. (excluding Hawaii and Alaska). With free shipping, your order will be delivered 2-7 business days after all of your items are available to ship.  Our goal is to select the optimal shipping method for free shipping, which could be either via the United States Postal Service or UPS. Qualifying amount applies to all merchandise on drbrownsbaby.com.

*Orders that are less than $25.00 (pre-tax), a $5.00 flat rate shipping charge is applied and is non-refundable.

Once your order has shipped, a confirmation will be sent to you via email along with a tracking number if you selected UPS delivery.

Cancellation

If you would like to cancel your order, please contact Dr. Brown’s Customer Service Team for assistance. Please note that orders are not eligible for cancellation once they have shipped.

PHONE: 1 (800) 778-9001 (Monday thru Friday – 08:00a.m. – 4:30p.m CST)

EMAIL:  webstore@drbrownsbaby.com